Refund & Cancellation Policy

Last updated: October 21, 2026

1. Scope

This policy applies to Cloverpo’s virtual assistant services. If your signed service agreement says something different, your service agreement applies.

2. Plans and billing

Our standard plans are Part-time at $10 per hour (20 hours a week, about $867 per month) and Full-time at $1,649 per month (40 hours a week), in U.S. dollars and subject to any applicable taxes. Your billing schedule and payment method are set out in your service agreement.

3. 2-week fit guarantee

Every new client gets a fit guarantee for the first two weeks (14 days) of service with their first virtual assistant.

• If your VA isn’t the right fit, email us at billing@cloverpo.com before the two weeks end.
• You choose: we match you with a new VA, or we end the service and you won’t be charged for those two weeks.
• If you’ve already paid for that period, we’ll refund it within 30 days.

4. Cancelling your plan

• Plans are month-to-month, with no long-term contract.
• To cancel, email billing@cloverpo.com at least 30 days before you want service to end. Your VA keeps working, and fees continue, during the notice period.
• Fees for service already provided are not refundable.
• If you’ve paid in advance for any time after your service ends, we’ll refund that amount within 30 days.

5. Absences

Planned leave is agreed with you in advance. If your VA is unexpectedly absent, we let you know as soon as possible. If the hours in your plan aren’t delivered, we’ll work with you on a fair adjustment as set out in your service agreement.

6. How refunds are paid

Refunds are paid to the original payment method, or another method we agree with you in writing.

7. Questions and disputes

If something isn’t right, please contact us first at billing@cloverpo.com. We’ll work with you to resolve it quickly and fairly.

8. Changes

We may update this policy. Changes don’t affect a signed service agreement except as that agreement allows.